1. Introduction.
The words of which initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. Company (referred to either The Company”, “We”, “Us” or “Our” in this Agreement) refers to Aranzazu Penaranda Lopez branded as The Manual Therapy Clinic.
2. Information about The Manual Therapy Clinic.
“The Manual Therapy Clinic” is branded by Aranzazu Penaranda Lopez.
18/1 Greendale Park EH4 4QD, Edinburgh, UK.
3. Your privacy matters.
The Manual Therapy Clinic is committed to protecting and respecting your privacy. This Policy tells you how we use personal information collected on our website and in our clinic. By using our website and services, you’re agreeing to be bound by this Policy. If you have any questions about this privacy notice, including any requests to exercise your legal right, please contact us.
4. Information Collection
We may collect, use, store and transfer different kinds of personal data about you.
Your identity includes information such as first name, last name, title and date of birth.
Your contact information includes information such as billing address, email address, telephone numbers and any other information
5. How is your information used?
§ To provide and fulfil Services between yourself and The Manual Therapy Clinic.
§ To refer you onto a Consultant or GP, where you have given your consent.
§ To notify you about changes to our Service.
§ To provide customer support like appointment reminders.
§ To gather analysis or valuable information so that we can improve our Service.
§ To monitor the usage of our Service.
§ To detect, prevent and address technical issues.
6. Data we process
Transaction data includes details about payments or communications to and from you and information about you and your appointments.
Technical data includes your internet protocol (IP) address, browser type and
version, time zone setting and location, browser plug in types and versions,
Your profile includes information such as your username and password, purchases or orders made by you,
Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and other information you agreed to share.
We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your data collection. For example, we may aggregate profile data to assess technical issues.
However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data.
7. Special personal information
There is two Special personal information:
First is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, information about criminal.
We may collect this special personal information about you if there is relevant for your assessment and/or treatment.
And Second, about heath, both physical and mental.
Special Category personal information relating to health can include (but is not limited to) clinical notes, examination findings, medical imaging data related to your care, diagnostic test results, correspondence and communications from other clinical professionals which relates to your current or past clinical care.
8. Information we process because we have to
Where we need to collect personal data by law, or under the terms of a Therapist- Patient contract we have with you. If you fail to provide that data when requested, we may not be able to perform that contract.
We may use it in order to:
• verify your identity for security purposes.
• provide you with our services.
• provide you with suggestions and advice on our services.
We shall continue to process and save your information under GDPR regulations for 6 years until we should securely destroy the files.
9. Complaints regarding content on our website
Our website is a publishing medium and a booking programme for appointments. If you complain about any generated content be in contact with us. Free speech is a fundamental right, so will consider any complain and if we think your complaint is justified, we will remove it.
10. Information relating to your method of payment
Payment information is never taken by us.
All the payments will be provided after the appointment by cash, card or transfer; or only by contact free payment method due to Covid-19 restrictions.
Vouchers and blocks will be also paid by the named method above.
11. Communicating with us and
When you contact us, whether by telephone, WhatsApp, through our email address, hello@themanualtherapyclinic.uk or social media including Facebook or Instagram. We record your request but we do not keep any personal information wasn´t allowed to keep for further communication.
12. Your Consent
By enquiring with us, you consent to the collection and use of your information by The Manual Therapy Clinic in the ways outlined above. If, having given your consent to the use of your data, you subsequently change your mind you can stop all, or particular uses of your data by sending us an e-mail.